Founded in 2002, this company started its journey supporting small and medium-sized businesses across the UK and Ireland with tailored tech solutions. Over time, it has expanded its reach globally, with operations spanning North America, Europe, and North East Asia. The business has grown from offering basic on-premises servers to developing and deploying cloud platforms and advanced solutions.

Operating in the domains of Business Automation, Software Development, Managed Services, Cloud Solutions, and Unified Communications, the company caters to a wide range of industries but specialises in serving distributors, wholesalers, and merchants. Their flagship ERP offerings include Intact iQ, Intact Xline, and Thrive Accounting, complemented by ICT solutions like Microsoft Copilot, Azure Virtual Desktop, and integrated systems from leading tech brands.

The company’s mission has remained steadfast: to simplify technology for clients, ensuring reliability and cost-effectiveness. With a 99% client retention rate across over 200 customers, they pride themselves on building long-term partnerships and delivering impactful solutions.

The Challenge

The company identified a gap in its portfolio for AP automation solutions, a growing demand among clients seeking to streamline invoice processing. Without a dedicated AP automation offering, the business risked losing control of critical conversations around enterprise solutions. This limited their ability to influence broader technology strategies.

Additionally, inefficiencies in traditional ERP and ICT offerings required a fresh perspective. They needed to address client pain points related to administrative overload, cost-heavy manual processes, and time-intensive invoice handling. The absence of a competitive AP automation platform posed challenges in client retention and in differentiating their services from competitors.

The Solution

The introduction of SmartOffice’s AP automation platform transformed their service capabilities. By integrating this innovative solution, they could now offer:

• Comprehensive Invoice Automation: Seamlessly automating accounts payable processes to reduce administrative burdens.
• Streamlined Client Workflows: Addressing pain points through features like approval workflows, automatic statement reconciliation, and GRN line-level matching.
• Enhanced Competitiveness: Offering unique functionalities unmatched by competitors, ensuring a stickier client relationship.

SmartOffice provided complete onboarding support, from training sales teams to assisting with post-sale client engagement. This partnership enabled the company to deliver a branded AP automation solution, further building trust and loyalty among their client base.

The Result

The partnership with SmartOffice has yielded substantial benefits:

• Revenue Growth: The subscription model added a recurring income stream, constituting a significant percentage of overall business revenue.
  
• Improved Retention: Enhanced client satisfaction and loyalty, with SmartOffice’s tools becoming vital to client operations.
  
• Operational Excellence: Streamlined administrative processes, freeing up resources for strategic initiatives.
  

Clients, too, have expressed satisfaction, often marvelling at the simplicity and efficiency of the SmartOffice platform. One client exclaimed, “Why isn’t everyone using this?” – a testament to the platform’s value.

Conclusion

Partnering with SmartOffice has allowed the company to cement its position as a leader in ERP and ICT services. By filling critical gaps in their portfolio, they’ve maintained influence over client technology strategies, ensuring their services remain indispensable. The responsiveness and expertise of the SmartOffice team have been instrumental in this success.